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Returns, Refunds, & Exchange

We want our brides to be completely happy with their decision and love their purchase! With this in mind, we prepared our returns policy to ensure our customers are completely satisfied.
For all items received from us please check it thoroughly immediately upon receipt. If there are any issues or concerns you must notify us within 14 days so that we can see if we can resolve the issue.
 

 

CHRISTINA ROSSI BRIDAL GOWN RETURN POLICY
Christina Rossi offers a 14-day, risk-free return policy for READY TO SHIP ONLINE ORDER ONLY. This doesn't apply to gown purchased in our stores.  Items must be in unworn, unused condition and in original packaging to be eligible.  

 
We provide a free return label for orders within Australia upon request. Customers outside Australia are responsible for the return shipping costs.  

 

 
WE ACCEPT RETURNS UNDER FOLLOWING CIRCUMSTANCES: 

 

READY-TO-SHIP WEDDING DRESSES AND MINI-WEDDING DRESSES

can be returned regardless of size for a $100 restocking fee per item. 

STANDARD CHRISTINA ROSSI’S SIZES

If you need to return a standard-size made-to-order item, a 30% fee of the item cost will be charged. However, if you wish to reorder the item in a different size, we will not apply a 30% withholding fee and will give you a full refund for the original item. You will need to place a new order separately. 

ACCESSORIES

can be returned free of charge: veils, detachable capes, detachable sleeves, mix-and-match tops or skirts, boleros, detachable straps, and bows. 

 

ITEMS NOT ELIGIBLE FOR RETURNS:  
  1. Customized or personalized orders. 
  2. All custom-size items are final sale. Sketches and swatches. 
  3. There is no refund for rush fees. 
  4. Items damaged or soiled when in the buyer's possession.  
 
REPRESENTATION OF DRESSES ON THE WEBSITE

Please note that each dress is unique and hand-sewn, so there may be slight variations from what is shown on the website. Additionally, the dress color may vary depending on the fabric batch.  

 

ORDER CANCELLATION  
Cancellations are free for ONLINE ORDER ONLY within the initial 7 days for any reason, applicable only if the order has not been transferred to the production department (after 7 days, a 30% of the item value deduction will apply). 
    If the ready-to-ship ite as been shipped, then there will be a charge of AU$100 as the administration and handling fee. 
       
      MULTIPLE ORDERS

      If you would like to make a return of multiple dresses, please be aware of our return policy, which includes a AU$100 delivery fee for ready-to-ship clothing items or a 30% fee per return for made-to-order clothing pieces. We may also decline such an order if there is a high probability of it being sent back, after consulting with you.  
       

      EXCHANGES

      The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item that you wanted in the first place.  
       

      SIZING & CUSTOMIZATION

      If you have a problem with a custom dress or custom size dress, it is your responsibility to notify our customer service within 7 days of receiving the package so that we can offer options to resolve the situation. If you report later, we will not be able to help you resolve the problem with custom dress.  

       

      WHEN DAMAGE IS NOT REVERSIBLE

      It can be upsetting for our brides when a dress they've ordered is damaged or blemished. If so, inspect your order on arrival and contact us right away if it's defective, damaged, or if you've been sent the wrong item, so we can assess the issue.  
        

       

       

      CHRISTINA ROSSI BRIDAL GOWN RETURN POLICY

      We only accept returns and exchanges on items purchased that are showing as ‘in-stock’. All other items are considered ‘made-to-order’ (note this is different from ‘made-to-measure’). ‘Made-to-order’ items are made for you in a standard size once your order has been received.

      Please note if you wish to return your 'in stock' item we will refund you the cost of the purchase only. We will not refund you for the shipping costs of the item.

      To qualify for a refund on your ‘in-stock item’ please visit our Contact Us page and submit a 'Returns and Exchanges' form within 7 days of receiving your item.

      To return an item it must be in original condition - unworn, unwashed, unaltered, undamaged, clean, and must have the tags intact and attached.

       

      DEFECTIVE, DAMAGED OR MIS-SHAPE ITEMS

      We conduct very thorough quality control before items are shipped. However, in the rare circumstance that you receive a defective or damaged item or the wrong item, we will replace the item (depending on stock availability) or offer you a refund.

      If you receive a defective, damaged, or misshaped item please visit our Contact Us page and submit a 'Returns and Exchanges' form within 7 days of receiving your item. 

      Once received we will contact you to arrange your refund or exchange your item. If your item was defective, damaged, or misshaped we will refund you for the cost of the item plus your shipping costs.

       

      Returns are only accepted by mail. Please do not return your item to our showroom.

       

      SALE GOWNS / DISCOUNTED GOWNS

      Sale/Sample merchandise is sold "as is" and no return, no exchange, no refund, no store credit is permitted. A sample/sale gown item and any cleaning, repairs, or alterations required will be at your expense, unless otherwise stated on the original invoice.

       

       

      CHRISTINA ROSSI reserves the right of final decision in case of any dispute.