Return & Exchange
We want our brides to be completely happy with their decision and love their purchase! With this in mind, we prepared our returns policy to ensure our customers are completely satisfied.
For all items received from us please check it thoroughly immediately upon receipt. If there are any issues or concerns you must notify us within 14 days so that we can see if we can resolve the issue.
Christina Rossi Bridal Gown Return Policy
We only accept returns and exchanges on items purchased that are showing as ‘in-stock’. All other items are considered ‘made-to-order’ (note this is different from ‘made-to-measure’). ‘Made-to-order’ items are made for you in a standard size once your order has been received.
Please note if you wish to return your 'in stock' item we will refund you the cost of the purchase only. We will not refund you for the shipping costs of the item.
To qualify for a refund on your ‘in-stock item’ please visit our Contact Us page and submit a 'Returns and Exchanges' form within 7 days of receiving your item.
To return an item it must be in original condition - unworn, unwashed, unaltered, undamaged, clean and must have the tags intact and attached.
Defective, Damaged Or Mis-Shapen Items
We conduct very thorough quality control before items are shipped. However, in the rare circumstance that you receive a defective or damaged item or the wrong item, we will replace the item (depending on stock availability) or offer you a refund.
If you receive a defective, damaged, or misshaped item please visit our Contact Us page and submit a 'Returns and Exchanges' form within 7 days of receiving your item.
Once received we will contact you to arrange your refund or exchange your item. If your item was defective, damaged, or misshaped we will refund you for the cost of the item plus your shipping costs.
Returns are only accepted by mail. Please do not return your item to our showroom.