My Cart

Close

SHIPPING & RETURNS

Shipping

 

Made to Order Wedding Gown

As your dress is made especially for you to your dress size range and height, we are unable to offer returns or exchanges unless in the event of a genuine manufacturing fault.

All items undergo high-grade professional quality control to ensure fabrics and manufacturing are of the highest standard. We highly recommend you try your dress on as soon as you receive it. In the unlikely circumstance your dress does not fit you, you must contact info@christinarossi.com within 7 days of receiving your order. You will need to provide updated measurements and images for our production team before the dress is returned. Any dresses being returned to Christina Rossi Australia must be returned in the original packaging. If you wish to cancel your order before locking-in your measurements, the cancellation fee will be applicable. The cancellation fee of $500 AUD that covers the cost of administration, lace allocation, pre-production and pattern preparation associated with your order. Once your measurements are locked-in, you will be unable to cancel your order as the gown will have gone immediately into production.

 

Priority Order 

As your wedding date is sooner than the standard time frame it takes to produce a Made-to-Order gown, we are unable to offer returns or exchanges on Priority Made-to-Order bridal items. We do not take responsibility for any adjustments or alterations needed to be made on your gown (unless it is a genuine manufacturing fault). Once your measurements are locked-in, you will be unable to cancel your order as the gown will have gone immediately into production. You will not be subject to any refund.

 

Ready to Wear 

You may exchange your Christina Rossi Australia ready-to-wear purchase subject to adherence to these terms. Exchanges are accepted within 7 days of you receiving your garment. You must contact our friendly Sales team sydney@christinarossi.com or melbourne@christinarossi.com  to arrange for your item to be returned. Once confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas. Items must be in original condition free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. We suggest all items are tried on as soon as they are received to ensure you can exchange items within our specified time frame. Please try on the gown after a shower to avoid contact with moisturizer, deodorant or makeup. Additionally, please try on your gown on clean, carpeted or tiled flooring. All items will undergo further quality control upon return. Exchanges are only available after the items have passed quality control. If for any reason your item does not pass QC, Customer Service will contact you with your options. In the event of a manufacturing fault, return postage will be paid by Christina Rossi Australia. However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new gown.

 

Alterations

If you have any concerns upon receiving your gown, please contact our Sales Team sydney@christinarossi.com or melbourne@christinarossi.com   within 7 days of receiving your gown and our team will assess your situation. Unfortunately, if your measurements change from what you confirmed to your stylist at your lock in date, you will be liable for any alteration fees incurred. If you decide to go to a third party seamstress for any alterations to your gown, you will be liable for these costs. We are more than happy to offer advice if you choose to consult a third-party seamstress.
In the unlikely event of a manufacturing fault, please contact our Sales Team. Upon assessment from our team, if a manufacturing fault is found, all costs will be paid by Christina Rossi Australia including shipping. If you decide not to send your dress back to Christina Rossi Australia for any reason, Christina Rossi Australia will no longer be liable.

 

 

Return

 

Made to Order Wedding Gown

As your dress is made especially for you to your dress size range and height, we are unable to offer returns or exchanges unless in the event of a genuine manufacturing fault.

All items undergo high-grade professional quality control to ensure fabrics and manufacturing are of the highest standard. We highly recommend you try your dress on as soon as you receive it. In the unlikely circumstance your dress does not fit you, you must contact info@christinarossi.com within 7 days of receiving your order. You will need to provide updated measurements and images for our production team before the dress is returned. Any dresses being returned to Christina Rossi Australia must be returned in the original packaging. If you wish to cancel your order before locking-in your measurements, the cancellation fee will be applicable. The cancellation fee of $500 AUD that covers the cost of administration, lace allocation, pre-production and pattern preparation associated with your order. Once your measurements are locked-in, you will be unable to cancel your order as the gown will have gone immediately into production.

 

Priority Order 

As your wedding date is sooner than the standard time frame it takes to produce a Made-to-Order gown, we are unable to offer returns or exchanges on Priority Made-to-Order bridal items. We do not take responsibility for any adjustments or alterations needed to be made on your gown (unless it is a genuine manufacturing fault). Once your measurements are locked-in, you will be unable to cancel your order as the gown will have gone immediately into production. You will not be subject to any refund.

 

Ready to Wear 

You may exchange your Christina Rossi Australia ready-to-wear purchase subject to adherence to these terms. Exchanges are accepted within 7 days of you receiving your garment. You must contact our friendly Sales team sydney@christinarossi.com or melbourne@christinarossi.com  to arrange for your item to be returned. Once confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas. Items must be in original condition free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. We suggest all items are tried on as soon as they are received to ensure you can exchange items within our specified time frame. Please try on the gown after a shower to avoid contact with moisturizer, deodorant or makeup. Additionally, please try on your gown on clean, carpeted or tiled flooring. All items will undergo further quality control upon return. Exchanges are only available after the items have passed quality control. If for any reason your item does not pass QC, Customer Service will contact you with your options. In the event of a manufacturing fault, return postage will be paid by Christina Rossi Australia. However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new gown.

 

Alterations

If you have any concerns upon receiving your gown, please contact our Sales Team sydney@christinarossi.com or melbourne@christinarossi.com   within 7 days of receiving your gown and our team will assess your situation. Unfortunately, if your measurements change from what you confirmed to your stylist at your lock in date, you will be liable for any alteration fees incurred. If you decide to go to a third party seamstress for any alterations to your gown, you will be liable for these costs. We are more than happy to offer advice if you choose to consult a third-party seamstress.
In the unlikely event of a manufacturing fault, please contact our Sales Team. Upon assessment from our team, if a manufacturing fault is found, all costs will be paid by Christina Rossi Australia including shipping. If you decide not to send your dress back to Christina Rossi Australia for any reason, Christina Rossi Australia will no longer be liable.